Request a Refund
Last updated October 23, 2026. These terms describe WhiteBackground.app. Questions: support@whitebackground.app.
Check eligibility
Annual Pro purchases may be refunded within 14 days when no more than 50 Cloud photos have been used. Cloud packs may be refunded within 14 days when no more than 10 photos from the pack have been used. Monthly periods are not refundable except where required by law. Read the refund policy for the full terms.
Send your request
Email support@whitebackground.app using the account that made the purchase. Include your receipt or order ID, payment date and a short description of the problem. Never send your full card number, password or payment credentials.
What happens next
We verify the purchase and usage, then tell you the outcome. Approved refunds are returned to the original payment method. Canceling a subscription stops future renewal; it does not by itself request a refund.