Refund Policy
Last updated October 23, 2026. These terms describe WhiteBackground.app. Questions: support@whitebackground.app.
Monthly Pro
You may cancel at any time to prevent the next renewal. The current monthly period is not refundable, and paid access remains available until that period ends, except where applicable law requires otherwise.
Annual Pro
Request a full refund within 14 days of payment if you have used no more than 50 Cloud photos during that paid period. Canceling alone stops renewal; it does not submit a refund request.
Cloud packs
Request a full refund within 14 days of purchase if no more than 10 photos from that pack have been used. Cloud pack credits do not expire. A refunded pack’s unused credits are removed.
Failed Cloud processing
A Cloud task that fails or times out automatically returns the credit once. This restores a service credit; it is not a cash refund of a subscription or pack. If the credit does not return, send support the job ID.
How to request a refund
Email support@whitebackground.app from the address associated with the purchase. Include the receipt or order ID, purchase date and reason for the request. Do not send a full card number. We check eligibility and respond with the outcome. Approved refunds go to the original payment method; bank processing times vary.
Your legal rights
This policy does not limit mandatory rights under applicable consumer law. Contact support if your case is not covered here.